Certified 3CX Partner

3CX PBX Systems for Somerset & Dorset

Transform your business communications with 3CX - the award-winning phone system trusted by businesses across Taunton, Yeovil, Bournemouth, and throughout the region.

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Why 3CX?

Save Up to 80%
Compared to traditional PBX systems, 3CX dramatically reduces telephony costs.
Work Anywhere
Full PBX functionality on desktop, mobile, and web for true mobility.
Easy Management
Intuitive web-based interface means you can manage everything yourself.

Flexible Deployment Options

Choose the deployment model that best fits your business requirements and IT strategy.

Cloud Hosted

Fully managed in the cloud

No hardware to maintain
Automatic updates
Scale instantly
Disaster recovery included
Access from anywhere
Ideal for: Remote teams & growing businesses

On-Premise

Installed at your location

Complete control
Maximum security
No monthly hosting fees
Existing hardware use
Custom integrations
Ideal for: Businesses with IT infrastructure

Hybrid

Best of both worlds

Flexible deployment
Staged migration
Business continuity
Cost optimization
Future-proof
Ideal for: Large enterprises

Comprehensive Feature Set

Everything your business needs for modern unified communications

Unified communications (voice, video, chat)
Mobile & desktop apps
Call recording & analytics
Auto attendant & IVR
Call queues & ring groups
Voicemail to email
Web conferencing
CRM integrations
Presence & chat
Hot desking
Call center features
Microsoft 365 integration

Call Center Features

Transform your support team with advanced call center capabilities:

Real-time queue monitoring & wallboards
Agent performance analytics
Callback & voicemail options
Skills-based routing
Queue announcements & music

Mobile & Remote Working

Enable your team to work from anywhere with full PBX functionality:

iOS & Android apps
Windows & Mac desktop apps
Web-based client
Hot desking support
Seamless extension switching

Seamless CRM Integrations

Connect 3CX with your existing business tools for enhanced productivity

Microsoft 365
Salesforce
HubSpot
Zoho CRM
Freshdesk
ConnectWise
Outlook
Google Workspace

Expert Installation & Support

As certified 3CX partners serving Somerset and Dorset, we provide complete installation, configuration, and ongoing support services.

Professional Installation
Expert configuration tailored to your business processes
User Training
Comprehensive training for administrators and end users
Ongoing Support
24/7 technical support from our local team
Regular Updates
Keep your system current with the latest features

Case Study

Somerset Professional Services
Taunton - 50 users
"Switching to 3CX with UKBTS has transformed how our team communicates. The mobile apps mean we can work flexibly, and the call center features have improved our client service dramatically. The installation was seamless and the ongoing support has been excellent."
Results:
40%
Cost Reduction
95%
User Satisfaction

Frequently Asked Questions

What is 3CX and how does it work?

3CX is a software-based phone system (PBX) that runs on Windows, Linux or in the cloud. It delivers calls over your internet connection using VoIP, replacing traditional phone lines and hardware PBX systems. It includes a full unified communications suite covering voice, video, live chat and mobile apps — all managed from a single web-based console.

Is 3CX suitable for small businesses?

Yes. 3CX offers a free tier for up to 10 users, making it accessible for startups and small businesses. As you grow, you can upgrade to paid tiers without changing your system. UKBTS can help you start small and scale your 3CX deployment as your team expands.

Can 3CX work with our existing phones?

3CX is compatible with a wide range of SIP-based IP phones from manufacturers including Yealink, Fanvil, Snom and Polycom. If you have existing compatible hardware, we can integrate it. We'll assess your current equipment during consultation and advise on compatibility.

What is the difference between cloud-hosted and on-premise 3CX?

Cloud-hosted 3CX is managed on a server we or 3CX maintain — there is no on-site hardware to look after and updates are handled automatically. On-premise means the 3CX server is installed at your location, giving you full control and no ongoing hosting dependency. Hybrid options also exist for businesses with specific requirements.

How long does 3CX installation take?

A cloud-hosted 3CX system can typically be provisioned and configured within 1–3 days. On-premise installations may take slightly longer depending on server preparation and the number of users to configure. We handle all installation, configuration and user setup as part of our service.

Ready to Experience 3CX?

Get a free demo and see how 3CX can transform your business communications. Our team will show you the features most relevant to your business needs.

Book Your Free Demo